Shipping Policy

Last updated: July 2026

Thank you for shopping with Solarity Co. We are committed to processing and shipping your order as quickly and carefully as possible.

Processing Times

All in-stock orders are processed within 1–3 business days after payment has been received.

Please note:

• Orders are not processed, packed or dispatched on weekends or Australian public holidays.
• During sales, product launches and peak periods, processing times may be slightly longer.
• Custom, personalised or made-to-order products require additional production time. Estimated processing times for these products will be provided on the product page or at the time of purchase.

Shipping Locations

Solarity Co. currently ships within Australia only.

At this time, we do not offer international shipping.

Shipping Carriers

Orders are shipped using trusted Australian carriers, including:

• Australia Post
• Courier services (where appropriate)

The shipping method available will depend on your location, parcel size and the products ordered.

Shipping Costs

Shipping costs are calculated at checkout based on your order's weight, dimensions and delivery location.

Any free shipping promotions will be clearly displayed on our website when available.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email containing your tracking information so you can follow your parcel's progress.

Delivery Timeframes

Delivery times vary depending on your location.

Estimated delivery times after dispatch are generally:

• Queensland: 2–5 business days
• Interstate metro areas: 3–7 business days
• Regional and remote areas: additional delivery time may apply

These timeframes are estimates only and may vary due to circumstances outside our control.

Delays

While we work hard to dispatch orders promptly, Solarity Co. is not responsible for shipping delays caused by courier services, severe weather, natural disasters or other unforeseen events.

Incorrect Shipping Details

Please ensure your shipping address is accurate before completing your purchase.

If an incorrect address is provided, additional shipping charges may apply if the parcel is returned and requires re-delivery.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at sales@solarityco.com.au

We will work with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Solarity Co. 
📧 sales@solarityco.com.au
🌐 www.solarityco.com.au