Returns & Refund Policy

Last updated: July 2026

At Solarity Co. Trade, we take pride in the quality of our products. If there is an issue with your order, we're here to help.

Change of Mind

We do not accept returns, exchanges or refunds for change of mind purchases.

Please choose carefully before placing your order. If you have any questions about a product before purchasing, we're happy to assist.

Faulty, Damaged or Incorrect Items

If you receive a product that is faulty, damaged in transit or incorrect, please contact us within 3 days of receiving your order.

To help us assess your claim, please provide:

• Your order number
• A description of the issue
• Clear photographs of the product, packaging and any damage
• Any additional information we may reasonably request

Where required, we may ask that the product be returned for inspection before a replacement or refund is approved.

Refunds and Replacements

Once your claim has been assessed, Solarity Co. Trade will, where appropriate:

• Replace the product;
• Repair the product (where applicable); or
• Provide a refund in accordance with Australian Consumer Law.

Refunds will be processed using the original payment method.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Solarity Co. 
📧 sales@solarityco.com.au
🌐 www.solarityco.com.au